Most of email questions can be answered on this page. If you still cannot find what you're looking for, submit a question via live help (when available), send us an e-mail or give us a call at 706-549-4900.
When will my order ship and tracking information be available
My order never arrived
An item is missing from my shipment or I received the wrong item
Can and how do I return an item
Do you ship to my location
What are my payment choices
When will my card be charged
My card declined but a charge still shows up on my account
My order was cancelled or voided but I still see a charge on my account
Do my shipping and billing address have to match
What is my shipping investment
General Warranty Information - All products
My product arrived damaged and does not work out of the box
When will my order ship and tracking information be available:
You can check the current status of your order by logging in to your account and clicking on the Review Previous Orders link. Tracking information is emailed to the email account given to us when an order was placed.
If your order is not marked as processed, it will be processed shortly. If it shows up as unprocessed, it is currently being packaged or on backorder. If your items are on back order they will be shipped as soon as all the items on the order are in stock. Domestic orders usually ship the same day or within 24 hours. International order usually ship within 1-3 days. If there is an issue with your order causing delays a customer care specialist will attempt to contact you by phone or email. You may also contact us at 706-549-4900.
If your order status says processed, the order has been shipped. We are not able to change or cancel any orders that have been processed.
Click here to login to your account and check your order status.
My order never arrived:
First log into your account and check your order status. If your tracking indicates that the order has been delivered, please check with everyone in your household and any neighbors to ensure that they did not accept the package in your place. Please also check all areas around your home to ensure that the package was not delivered and left in a hidden spot (porch, garage, or behind the chair, etc). You should also check with your neighbors just in case they are holding on to it for you.
If your order is showing delivered but you have not received your order, we will file a tracer on your behalf. We will attempt to locate the package and deliver it. If the package can not be located, we will issue a refund for the items sent in the package. Tracers typically are completed within 3-8 business days.
An item is missing from my shipment or I received the wrong item:
If an item is missing or incorrect, please call us immediately at 706-549-4900. We will initiate an internal investigation on your behalf. If our investigation determines the wrong item was sent or an item is missing from your package that item or items will be shipped out to you, refunded, or a store credit will be issued.
Can and how do I return an item:
You may return most merchandise within 20 days of the original invoice date. Certain products may not be returned for any reason, including paintball's, used clothing/apparel, electronic boards, and batteries. Please contact one of our customer care specialist to initiate a return 706-549-4900. If we receive a return without notification it may delay the return process.
Do you ship to my location:
Dorosports.com ships world wide. Including APO/FPO addresses. International orders may have additional charges due at the time of delivery. These may include brokerage fees, duty fees, customs fees, international tariff fees, and other fees that may be specifically related to your country. Free shipping is only available for the continues 48 states.
PRICING AND BILLING
What are my payment choices
- American Express
- Gift Card Purchase a Dorosports.com Gift Card Now!
- Wire Transfer (All orders over $2,000.00 must be placed by wire transfer. We may ask for smaller amounts to be placed by wire transfer as well. We apologize for any inconvenience this may cause.
- Prepay: Check or Money Order - To place an order and send payment by mail, start by browsing the website and finding what you would like to order. Use the form in this link to write down the product ID on for all items you want to purchase. Send a cashier's check or money order for the total of the order and send it to the address below. Orders will be shipped as soon as the funds are placed in our account.
193 Ben Burton Circle
Bogart, GA 30622
When will my account be charged:
As soon as you place your order your account is charged. Charging your account before a package ships is the most efficient way for a speedy shipment time frame.
My card declined but a charge still shows up on my account:
You may see an authorization for the amount of the declined amount of the order on your card. This can appear like a charge but is actually just your financial institution holding those funds until they can verify the amount was declined. The authorization is usually automatically dropped after a couple of business days. If the authorization on your account has not dropped after 3-5 business days, please contact us to verify the amount was not actually authorized. We are happy to assist you in removing any authorizations.
My order was cancelled or voided but I still see a charge on my account:
If your order has been voided, and you are seeing a charge on your account, it is most likely the authorization that you are seeing, and not an actual charge. When you place an order, your financial institution places a hold on those funds for us to use when we charge the card. If the order is cancelled, then the authorization is usually dropped after a couple of business days. If you have already been charged for an order and are returning a product, the account is usually credited within a couple of business days of receiving the return. If you do not see the credit back on your card within 3-5 business days, then please give us a call at 706-549-4900 so that we can assist you.
Do my shipping and billing address have to match:
We do not require both the billing and shipping address to match. However the billing address must be listed with your financial institution as the address on the account. If shipping to an address other than what is listed on the account we may call or email asking for verification. We reserve the right to refuse to ship to an address that is not listed on the account.
What is my shipping investment:
To calculate the shipping investments, follow these easy steps:
1. Add your items to the cart.
2. Click "Checkout" (do not worry, you will not be placing an order).
3. Login if you have an account or enter your information and an account will be created for you.
4. On the next screen you will be able to select your shipping option from the drop down menu.
WARRANTY AND REPAIRS
General Warranty Information:
Warranties for all products sold at Dorosports.com vary product by product. All warranties are provided by and serviced by the manufacturer of the corresponding product. Dorosports.com does not provide any warranty service. Neither the manufacturer nor Dorosports.com will be responsible for products that have been neglected, Improperly maintained, altered or modified, have had unauthorized repair, damaged caused by accident, abused or misused, and/or normal wear and tear.
Dorosports.com inspects the outside condition of each and every lot of paint purchased to ensure the best quality product prior to shipping. Upon shipping the product, it is understood that many factors play a role in the quality of the product upon receipt. These factors include quality of handling and the climate that the paintballs are exposed to in transit. Cold weather exposure is especially damaging to paintballs.
If paintballs arrive damaged after transit we must be contacted immediatly so that a shipping claim can be issued. Do not use the paintballs that have arrived damaged sense the shipping service may require an inspection.
If you do receive paintballs, and there are a few broken balls in the bag, you can still salvage most of the bag by taking the paintballs and laying them on a paper towel. Then place another paper towel over them and gently rub back and forth to absorb the paint. This should clean off the paintballs enough to where they should shoot fine. Do not use water to clean paintballs.
Paintball Gun manufacturers warranties vary by manufacturer. All guns carried by Dorosports.com include a minimum 90 day factory warranty. Any warranty service required should be directed to the manufacturer. Note that, like air filters on an air conditioner, o-rings, springs, batteries, and cup seals are generally not covered by any manufacturer and are considered consumable parts. Installation of aftermarket parts and unauthorized modifications may void your factory warranty. Do to the nature of the product, no refunds or credits will be issued for paintball guns that have been removed from the packaging, used, or modified in any way. If you need help with warranty service information please contact us.
Electronic boards, including electronic grip frames can not be returned after they have been removed from the packaging. All electronic boards and grip frames carried by Dorosports.com include a minimum 90 day factory warranty. Any warranty service required should be directed to the manufacturer. If you need help with warranty service information please contact us.
My product arrived damaged and does not work out of the box:
In the event you receive a product that does not work out of the box, please contact us. We can instruct you whether to contact the manufacturer for further assistance or provide you with an RAN (return authorization number), depending on the circumstance.
Paintball Manufacturer's Telephone Numbers:
- Air Gun Designs: 847-520-7507
- ANS: 805-527-5661
- Bob Long: 925-625-7929
- Brass Eagle/View Loader: 800-861-6095
- Crossfire: 616-344-7600
- Custom Products: 480-539-4820
- Diablo: 800-346-5615 x 206 Kevin
- Dye: 858-536-5183
- J & J: 330-567-2455
- JT USA: 800-587-2246 x 217
- Kingman (Spyder/Raven): 888-KINGMAN
- Lapco: 858-693-0068
- National Paintball/32 Degree/Psycho Balistics/Diablo: 800-346-5615
- Odyssey: 972-494-2500
- Planet Eclipse: 401-247-9061
- PMI/Evil: 847-579-1633
- Proteam: 904-439-3600
- Tippmann: 800-533-4831
- WDP: 888-679-4327 contact or leave message for Pauly
- WorrGames (WGP): 800-755-5061